Our grading criteria is based solely on cosmetic condition. Products classified with lower grades will have more notable cosmetic blemishes, however, all grades are tested and cleaned to have the same functionality and performance as well as the same warranty.
Signs of considerable usage - most commonly large scratches, dents, chipped/broken plastic, cracks, worn corners, and /or discoloration. Screens can have noticeable defects.
Rest assured, if you order the wrong items, don't like the model, or just don't need it anymore we accept returns with NO restocking fees. Whether you want something different or just a credit, we have you covered! This policy goes hand in hand with our company culture of delivering outstanding customer satisfaction.
If you need assistance finding a different product our awesome staff is ready to help. Contact us for expert support.