Poly’s Hardware Replacement Service for the VVX 250 provides customers with a next business day advance parts replacement upon Poly confirming the unit has failed(standard adv replacement warranty on Poly products is 30-days from purchase). This service gives the customer the power to resolve issues quickly without the need for 3rd party support, reducing overall IT costs and enhancing their telephony products investment. This service agreement should be purchased along with the VVX 250 at the point of sale (Pricing is per Endpoint). This service agreement is renewable.
- Provides 8x5 Tier 1 response from Poly (Monday through Friday from 9am to 5pm)
- Poly provides remote assistance in diagnosing and troubleshooting covered Products
(typically performed thru remote access)
- Next Business Day Advance Replacement if required to resolve hardware issue (standard warranty only provides adv replacement within 30-days of purchase)
additional technical or escalation support is included as a part of this Service (See Premier Agreement for these services)
- Term: 1-year (must be purchased at the same time as the new hardware)
VVX 250, PoE
VVX 250, Power Adapter
No Hassle Return Policy & PC Certified Guarantee
Rest assured, if you order the wrong items, don't like the model, or just don't need it anymore we accept returns with NO restocking fees. Whether you want something different or just a credit, we have you covered! This policy goes hand in hand with our company culture of delivering outstanding customer satisfaction.
If you need assistance finding a different product our awesome staff is ready to help. Contact us for expert support.
- Item(s) must be returned within 30 days from invoice date.
- Item(s) must be received in original condition preferably in the same packing materials.
- Item(s) should be securely packed for safe return.
- The purchaser is responsible for all shipping costs and insurance.
- Products usually ship within two business days after payment. If you have a rush order, or need an item delivered on Saturday please call to request faster shipping.
- All products are shipped and delivered on business days.
- Fixed or free shipping offer does not apply to items shipped on pallets, please call for rates on those items. Free shipping offers only apply to the continental US.