Printer Troubleshooting Guide

Home » Printer Troubleshooting Guide

Printer Troubleshooting Guide - PCLiquidations

Does the printer power on?

Continue to next step

See instructions below

Make sure you have turned on the printer by pressing the Power button.
Make sure the power adapter is properly and securely connected to the printer and power outlet.
Plug another electrical device into the power outlet to verify that the outlet is supplying power.

Is the printer connected to your computer?

Continue to next step

See instructions below

Click on the Windows Menu > Settings > Devices > Printer & Scanners to locate if your printer is communicating.
Make sure the printer you purchased has compatible I/O ports with your computer. (See diagram on the back of this page)
Make sure the I/O cable connecting your computer to your printer is securely plugged into both devices.

Is the printer connected to your computer? (Continued)

Continue to next step

See instructions below

Run Windows Troubleshooter by pressing the Windows Key + R > Type "Control Panel" and hit Enter > Select "System and Security" > Select "Troubleshoot Common Computer Problem" under Security and Maintenance.
This will pull up the Windows Troubleshoot Tool with any recommendations to fix a printer connection issue.

Are your drivers up to date?

Continue to next step

See instructions below

When you set up a new printer, it is not uncommon for drivers to be out-of-date.
Make sure you are using a supported operating system for your printer. (See the printer manufacturer's website for more info)
Visit the manufacturer's support page for driver update downloads and follow the steps given on the download screen.

Is the printer paper installed correctly?

Continue to next step

See instructions below

There are many different kinds of printers that print on many different kinds of media.
Refurbished printers often do not come with paper and a separate purchase is required.
Contact support if you need help finding the correct paper for your printer.

Can you print a test page?

Continue to next step

See instructions below

Most printers will give you the option to print a test page directly from the setting programmed into the printer itself.
If you cannot find a way to print a test page, visit the manufacturer's website for a full guide on how to do so.

Is there toner installed? (Laser Printers)

See instructions below

Refurbished laser printers rarely come with drums and toner included and a separate purchase is required.
Visit the manufacturer's website for compatible toner options.

If you are still having issues getting your new printer up and running please reach out to support for more assistance.

Printer Input & Output Cable Guide

*Altering the hardware in any way may void your warranty*