Fanvil i18S Rugged SIP HD Video Intercom

No Hassle Return Policy & PC Certified Guarantee

Rest assured, if you order the wrong items, don't like the model, or just don't need it anymore we accept returns with NO restocking fees. Whether you want something different or just a credit, we have you covered! This policy goes hand in hand with our company culture of delivering outstanding customer satisfaction.

If you need assistance finding a different product our awesome staff is ready to help. Contact us for expert support.

• Item(s) must be returned within 30 days from invoice date.
• Item(s) must be received in original condition preferably in the same packing materials.
• Item(s) should be securely packed for safe return.
• The purchaser is responsible for all shipping costs and insurance.

Shipping

• Products usually ship within two business days after payment. If you have a rush order, or need an item delivered on Saturday please call to request faster shipping.
• All products are shipped and delivered on business days.
• Fixed or free shipping offer does not apply to items shipped on pallets, please call for rates on those items. Free shipping offers only apply to the continental US.

Warranty Policy

All products purchased from us are covered by a 1-year warranty from the date of purchase, covering manufacturing defects and functional failures under normal business use.

Please note that batteries are an exception to this policy. Batteries are covered by a 90-day warranty due to their consumable nature.

This warranty does not cover damage caused by misuse, unauthorized modifications, or improper handling. For any warranty claims, please contact our support team with your purchase details and a description of the issue.