Desktop Troubleshooting Guide

Home » Desktop Troubleshooting Guide

Desktop Troubleshooting Guide - PCLiquidations

Does the desktop power on?

Continue to next step

See instructions below

Make sure you have turned on the desktop by pressing the Power button.
Make sure the power cord is properly and securely connected to the desktop and power outlet.
Plug another electrical device into the power outlet to verify that the outlet is supplying power.

Are you getting an image on the monitor?

Continue to next step

See instructions below

Make sure your monitor is plugged into the video card. (If applicable)
Make sure the video cable connecting the monitor to the computer is properly and securely connected.
Make sure the correct input source is selected on the monitor.
Make sure the monitor is plugged into the correct I/O port

Did the desktop boot right into Windows?

Continue to next step

See instructions below

Are you able to get through the Windows setup?

Continue to next step

See instructions below

When you boot the desktop up for the first time, you will have to finish the setup for Windows, Chrome, or macOS.
This step is where you will be able to set up Cortana for Windows based desktops.
You will also be able to set a computer user name and password.

Are you able to connect to the internet?

Continue to next step

See instructions below

If you are connecting the desktop directly to your router or modem, check that the cables are connected securely and verify that you have an active internet connection.
If you are trying to connect via WiFi, make sure you have a supported wireless adapter installed. Most desktops do not have WiFi built in. Contact your internet service provider for more help.

Can you play media through the DVD drive? (If applicable)

Continue to next step

See instructions below

With the Windows 10 update, Microsoft disabled DVD Playback.
A 3rd party media player will need to be installed.
We recommend VLC Video Player. It is a free service that will allow you to play media through your DVD drive.
You can also try Windows Media Player or other media software.
Some DVDs may require specific codecs to play properly.

Is Windows activated?

See instructions below

From the start menu, select setting > Update & Security > Activation. This will tell you the activation status of your desktop.
Windows can only activate after you are connected to the internet.
Visit support.microsoft.com for more Windows support like missing product key or activation support.

If you are still having issues getting your new desktop up and running please reach out to support for more assistance.

Desktop Input & Output Cable Guide

*Altering the hardware in any way may void your warranty*