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Customer Service Representative

Jacksonville, FL

As a Customer Service Representative, you will have the opportunity to help the company grow, not only through creative problem solving and customer retention but also through our continuous improvement process.

You will primarily be responsible for assisting our customers with their online orders. You will also have the opportunity to be part of a leading company that provides a variety of new and refurbished Desktops, Laptops, LCD Monitors and Business phones.

Main Responsibilities

Duties and responsibilities include, but are not limited to:

  • Effectively communicating with customers to identify their needs and provide the best quality product or service resolution through phone calls, customer chats and email.
  • Develop, Build and Maintain strong, sustainable relationships with customers and vendors
  • Follow-up with Customers and Leads as needed to help drive sales
  • Update systems and management on market changes, product availability, vendor relationships and negotiation
  • Provide consultation for all customers on products and services provided by the company
  • Effectively assist Sales Team Members to Meet and Exceed Sales and Productivity goals
  • Positively assist the Sales Team in implementing and meeting sales strategies for the company

Working Relationships

Effectively Build, Grow and Maintain positive, professional internal and external relationships, which align with the Company policies, procedures, guidelines, principles, and core values. Proactively establish and maintain positive & effective working relationships with all team members and support department personnel. This role is focused as a supporting role for the company, collecting and reporting customer concerns while providing creative quality resolutions. Your work and prioritization will help us to improve processes not only within the sales team but also our production and logistical processes.

Experience

In-Bound Sales Experience Preferred / Technology Industry Experience Preferred / Call Center & Customer Service Chat Experience Preferred

Required Skills

  • You must be self-motivated to resolve customer concerns, quick and eager to learn, and driven to achieve high-performance standards
  • Hard working, positive attitude, with a professional demeanor, presence, and appearance
  • Positively embraces; learning, change, problem-solving, and multitasking
  • Creative, Innovative, Energetic, Problem Solver, and Professionally Assertive
  • Ability to effectively communicate with all levels of customers through customer chats, email and phone calls
  • Consistently act with integrity, honesty and caring towards all levels of business partners and customers
  • Basic Office Functions – Microsoft Office/G-Suite, E-Mail, Phones, Computers, and Interaction with Management
  • Type at least 45 Words per Minute

Benefits Package

Health, Vision, and Dental Offered
Free Life Insurance
Paid Holidays
Paid Vacation
Closed on weekends
Competitive Pay

Pre-employment Screenings

Pre-employment drug screening required in accordance with local law
Pre-employment background check required in accordance with local law

Job Type: Full-time

Salary: $14.00 to $17.00 /hour

Submit Resume to:

Brad@pcliquidations.com

About Us

Our 46k sq ft distribution center and offices are headquartered in Jacksonville, Florida where we have many fantastic job opportunities for the right candidates. If you are a motivated, self-starter who is highly organized and thrives in a fast-paced environment, we need you on our team.

Send us your resume, we would love to hear from you!

PCLiquidations is a reseller of telecom equipment, computers, laptops, point of sale hardware, and networking gear. Founded in 1991 we now play a significant role in recycling computers and returning IT hardware back into the marketplace. With a vision of innovation and excellence for our customers and employees we have kept millions of pounds of electronic equipment out of landfills.

Contact

Monday-Friday
8am-6pm EST

Address

PCLiquidations.com
140 Stockton St.
Jacksonville, FL 32204

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